Terms of service

Customer Service Policy

At baobookw.com, we are dedicated to providing you with an exceptional shopping experience for fashion apparel, footwear, and accessories. This policy outlines how our customer support team operates and what you can expect when reaching out to us.

Contacting Customer Support

For inquiries regarding orders, sizing recommendations, product details, shipping, returns, or exchange requests, please email us at javierspencer139@outlook.com.

When contacting us about an existing order, please include:
* Your Order Number
* The Checkout Email Address
* Clear photos of the item, tags, or packaging (if reporting a defect, wrong item, or damage)

Response Time

Our customer support team operates Monday through Friday, 9:00 AM – 6:00 PM (GMT+8). We strive to respond to all emails within 1 business day. Response times may be slightly longer during peak promotional periods, holidays, or new product launches.

Order Assistance & Address Changes

If you need to modify your shipping address, size, or cancel an order, please contact us immediately. Please note that once an order has entered processing or has been shipped, updates or cancellations cannot be guaranteed.

Product Information & Sizing

We make every effort to display the colors, fit, and descriptions of our products as accurately as possible. However, actual colors may vary slightly due to monitor display settings and lighting during photography. Please refer to our size charts provided on product pages before completing your order.

Damaged, Defective, or Incorrect Orders

Please inspect your items upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with your order number and photos of the affected product, hangtags, and shipping label. We will assist you with a replacement, return, or suitable solution.

Communication Policy

We value polite and constructive communication. Respectful interactions help our team resolve your requests efficiently. We reserve the right to decline service to inquiries containing abusive or harassing language while remaining fully committed to resolving legitimate order concerns.

Contact Information

* Website: https://baobookw.com
* Email: javierspencer139@outlook.com