Frequently Asked Questions (FAQ)
Welcome to our FAQ page. Here you will find answers to common questions regarding orders, sizing, shipping, and returns for baobookw.com.
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1. Orders & Sizing
Q: How do I choose the correct size?
A: We provide detailed size charts on each product page. We recommend measuring a similar garment you already own and comparing it to our measurements before placing an order.
Q: Can I change or cancel my order after it has been placed?
A: Please contact us at javierspencer139@outlook.com as soon as possible if you need to modify your size, shipping address, or cancel your order. Once an order enters processing or shipment, changes cannot be guaranteed.
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2. Shipping & Delivery
Q: How long does processing and shipping take?
A:
* Processing Time: 1–3 business days.
* Standard Shipping: 10–20 business days.
* Priority Shipping: 7–15 business days ($10.00 USD).
Total estimated delivery time = processing time + shipping time.
Q: How are clothing items packed?
A: All apparel items are carefully packed in protective, dustproof bags. Shoes and structured accessories are shipped in protective outer boxes to preserve product shape.
Q: How do I track my order?
A: Once your order ships, we will email you a shipment confirmation with a tracking number. Tracking status typically updates within 24–48 hours after generation.
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3. Returns & Exchanges
Q: What is your return policy?
A: You may request a return within 30 days of delivery. Clothing items must be unworn, unwashed, unaltered, and free of stains or perfume, with all original hangtags attached. Footwear must be unworn outdoors with the original shoe box undamaged.
Q: Who covers return shipping costs?
A:
* If the return is due to our error (defective, damaged, or incorrect item/size sent), we will assist and cover the return shipping cost.
* For personal reasons (e.g., changing your mind, personal preference, or ordering the wrong size), the customer is responsible for return shipping fees.
Q: Do you offer direct exchanges?
A: We do not offer direct exchanges due to changing inventory. If you need a different size or color, please return your eligible item for a refund and place a new order.
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4. Customer Support
Q: How can I reach customer support?
A: You can reach us via email at javierspencer139@outlook.com. Our support team aims to reply within 1 business day (Monday–Friday, 9:00 AM – 6:00 PM GMT+8).